Shipping Policy

Laxis Fashion is committed to providing a straightforward and reliable delivery experience for all customers. This Shipping Policy explains how We process, prepare, and deliver Orders placed through Our Website.

By placing an Order through the Service, You acknowledge and agree to the terms of this Shipping Policy.

Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to LAXIS FASHION SDN. BHD. (202601013750 / 1675848-K).
“Goods” refers to the items offered for sale on the Service, including baby clothing, boys clothing, girls clothing, kids clothing, and kids accessories.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the Laxis Fashion website, accessible from https://lxs-fashion.com.
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Delivery Address” means the address provided by You at the time an Order is placed and to which the Goods are intended to be delivered.
“Shipping” means the transportation and delivery of Goods from the Company to the Delivery Address provided by You.
“Business Day” means a day other than a Saturday, Sunday, or public holiday in Malaysia.
“Courier” means the third-party delivery or logistics provider appointed or used by the Company to deliver Goods.
“Order Confirmation” means the confirmation issued by the Company acknowledging receipt or acceptance of an Order.

1. Shipping Availability

Laxis Fashion currently provides shipping within Malaysia only.

We deliver Orders to eligible addresses located within Malaysia, subject to the availability of courier services to the Delivery Address.

At this time, We do not provide international shipping.

Orders placed with a delivery address outside Malaysia will not be processed for international delivery.

If You attempt to place an Order using an international address, We may contact You to request a valid Malaysian Delivery Address or cancel the Order where appropriate.

2. Shipping Fee

Standard shipping within Malaysia is provided free of charge.

You will not be required to pay an additional standard shipping fee for eligible Orders delivered within Malaysia.

The applicable shipping fee, where any exceptional delivery charge may apply, will be communicated to You before the Order is completed.

Unless otherwise expressly stated by Us, there is currently no minimum purchase amount required to qualify for free standard shipping within Malaysia.

3. Standard Delivery Time

Our standard delivery timeframe is within 7 days.

Delivery is generally expected to arrive within 7 days from the date the Order has been processed and dispatched, subject to courier operations and circumstances outside Our reasonable control.

The 7-day timeframe is an estimated delivery timeframe and is not an absolute guarantee of delivery on a particular date.

Delivery may take longer in circumstances such as:

weekends and public holidays;
unusually high Order volumes;
promotional periods or sales campaigns;
courier delays;
severe weather;
natural disasters;
incorrect or incomplete Delivery Addresses;
failed delivery attempts;
remote or difficult-to-access locations;
transportation disruptions;
operational issues affecting the Courier; or
other circumstances beyond Our reasonable control.

We will make reasonable efforts to ensure that Orders are processed and handed over to the Courier as soon as reasonably practicable.

4. No Overnight or Express Delivery

Laxis Fashion currently does not offer overnight delivery, same-day delivery, or express delivery services.

All Orders are processed using Our standard delivery service.

Requests for:

overnight delivery;
same-day delivery;
next-day delivery;
priority delivery;
express delivery; or
other expedited delivery arrangements

cannot currently be accommodated.

If You require an Order by a specific date, We recommend placing Your Order sufficiently in advance to allow for processing and delivery.

5. Order Processing

Orders will be processed after We receive and confirm the relevant Order and payment.

Processing time is separate from the Courier’s delivery time.

Before an Order is dispatched, We may need to:

confirm the Order details;
verify payment;
confirm product availability;
prepare and package the Goods; and
arrange collection or handover to the Courier.

Orders will normally be processed in the order in which they are received, subject to product availability and operational circumstances.

During periods of unusually high demand, additional processing time may be required.

6. Dispatch

Once Your Order has been prepared and dispatched, We may provide delivery or tracking information where such information is available.

Once the Goods have been handed over to the Courier, the delivery process is subject to the Courier’s operating procedures.

You are responsible for ensuring that Your contact information is accurate so that We or the Courier can contact You if necessary.

7. Delivery Address

You are responsible for providing a complete and accurate Delivery Address when placing Your Order.

This may include:

recipient’s full name;
house or unit number;
building name, where applicable;
street name;
postcode;
city or town;
state;
contact telephone number; and
any other information reasonably required for successful delivery.

We are not responsible for delivery failures, delays, additional delivery attempts, or additional costs resulting from an incorrect, incomplete, or outdated Delivery Address provided by You.

Please carefully review Your Delivery Address before completing Your Order.

8. Changes to the Delivery Address

If You discover that Your Delivery Address is incorrect after placing an Order, You should contact Us as soon as possible.

We will make reasonable efforts to assist with an address correction before the Order is dispatched.

However, We cannot guarantee that a Delivery Address can be changed after an Order has entered processing or has been handed over to the Courier.

If the Courier is unable to deliver the Order because of an incorrect or incomplete address, additional arrangements or charges may apply depending on the circumstances.

9. Courier Delivery

Orders will be delivered using a Courier selected or arranged by the Company.

The Courier may attempt to contact You using the contact information provided with Your Order.

You may be required to:

be available to receive the Order;
provide delivery instructions;
provide confirmation of receipt; or
follow any reasonable delivery procedures required by the Courier.

Delivery procedures may vary depending on the Courier and Delivery Address.

10. Failed Delivery Attempts

If the Courier is unable to complete delivery because You are unavailable, the Delivery Address is inaccessible, the address is incorrect, or for another reason attributable to the recipient, the Courier may make another delivery attempt or provide further delivery instructions.

Where a delivery attempt fails, You should follow the instructions provided by the Courier.

Laxis Fashion is not responsible for delays resulting from unsuccessful delivery attempts caused by circumstances attributable to You.

11. Delayed Deliveries

Although Our standard delivery timeframe is within 7 days, delays may occasionally occur.

Possible causes include:

courier operational delays;
high Order volumes;
peak shopping periods;
public holidays;
severe weather;
flooding;
road closures;
transportation disruptions;
technical or logistical problems;
incorrect Delivery Addresses;
unsuccessful delivery attempts; or
other circumstances outside Our reasonable control.

If Your Order has not arrived within the expected delivery timeframe, You should contact Us so that We can assist in checking the delivery status where tracking information is available.

12. Public Holidays and Weekends

Orders may be processed and delivered around weekends and public holidays depending on the operating schedule of the Courier.

Public holidays may affect Order processing and delivery times.

Where a public holiday or extended holiday period affects delivery operations, Your Order may take longer than the standard estimated delivery timeframe.

We recommend placing Orders in advance if You require the Goods for a particular occasion.

13. Peak Periods and Promotional Events

During major promotional campaigns, festive seasons, sales events, new product launches, or periods of unusually high demand, Order processing and delivery may take longer than usual.

Examples may include periods surrounding:

major online shopping campaigns;
festive seasons;
public holidays;
year-end periods; or
other promotional events.

We will make reasonable efforts to process Orders as quickly as possible during such periods.

However, delivery within the standard 7-day timeframe may be affected by increased Courier volume and operational demand.

14. Remote and Difficult-to-Access Locations

Delivery availability may vary depending on the location of the Delivery Address.

Certain remote, rural, island, restricted-access, or difficult-to-reach locations may require additional delivery time depending on Courier coverage.

Where a Courier imposes specific delivery limitations for a particular location, We may contact You where reasonably necessary.

15. Tracking Information

Where tracking is available, We may provide You with a tracking number or tracking information after Your Order has been dispatched.

Tracking information is provided for convenience and is generally maintained by the relevant Courier.

Tracking information may take some time to become active after an Order has been handed over to the Courier.

If tracking information does not immediately show movement, this does not necessarily mean that Your Order has been lost or delayed.

16. Lost or Missing Packages

If Your Order appears to have been lost or has not been delivered within a reasonable period after dispatch, please contact Us.

We may contact the Courier or investigate the delivery status where appropriate.

You may be required to provide:

Order information;
Delivery Address;
tracking information;
recipient information; and
any other information reasonably required to investigate the matter.

Where a Courier confirms that a package has been lost, We will take reasonable steps to resolve the matter in accordance with applicable law and Our policies.

17. Packages Marked as Delivered

If tracking information indicates that an Order has been delivered but You have not received it, You should first check:

the Delivery Address provided;
with other household members;
with building management or reception, where applicable;
with neighbours, where appropriate; and
any designated safe delivery location.

You should also review the delivery information provided by the Courier.

If You are still unable to locate the package, contact Us as soon as reasonably practicable so that We can assist with the matter.

18. Damaged Packages

You should inspect the package and Goods as soon as reasonably practicable after delivery.

If the package appears visibly damaged upon delivery, You should document the condition of the package where possible and contact Us promptly.

If the Goods inside the package are damaged, defective, or otherwise affected, please contact Us and provide relevant information, including photographs where reasonably requested.

Any claim involving damaged or defective Goods will be handled in accordance with Our applicable Returns & Exchanges Policy and applicable consumer protection laws.

19. Incorrect or Missing Goods

If You receive:

the wrong product;
the wrong size;
the wrong colour;
an incorrect quantity; or
an Order with missing Goods,

please contact Us as soon as reasonably practicable.

We may request photographs, Order details, packaging information, or other evidence to help investigate the issue.

Where We confirm that an error occurred on Our part, We will take reasonable steps to provide an appropriate resolution in accordance with applicable law and Our applicable policies.

20. Combining Orders

If You place multiple Orders separately, We may process and ship them separately.

We do not guarantee that multiple Orders placed at different times will be combined into a single shipment.

Where We determine that Orders can reasonably be combined, We may do so at Our discretion.

21. Multiple Shipments

If an Order contains multiple Goods, We may, where operationally necessary, send the Goods in more than one shipment.

This may occur due to:

product availability;
warehouse processing;
packaging requirements;
inventory location; or
other operational circumstances.

Where an Order is divided into multiple shipments, You will not be charged an additional standard shipping fee for those shipments unless otherwise stated and permitted by applicable law.

22. Shipping Restrictions

For safety, logistical, operational, or legal reasons, certain Goods may be subject to specific shipping restrictions.

Where a restriction applies, We will communicate the relevant information where reasonably practicable.

23. International Shipping

Laxis Fashion does not currently offer international shipping.

We only accept and process Orders for delivery addresses within Malaysia.

We do not currently ship Goods to:

Singapore;
Indonesia;
Thailand;
Brunei;
the Philippines;
other ASEAN countries;
Australia;
the United Kingdom;
the United States;
Europe; or
any other location outside Malaysia.

If You are located outside Malaysia, You may still browse the Website, but We currently cannot fulfil an Order for international delivery.

We may introduce international shipping services in the future. Any such service will be subject to separate shipping terms and availability.

24. No Customer Pickup

Unless expressly stated otherwise by the Company, Orders are intended to be delivered through Our standard delivery arrangements.

Customer pickup, warehouse pickup, or collection from Company premises is not currently available unless specifically arranged and confirmed by Us.

25. Delivery Confirmation

A delivery may be considered completed when the Courier records the Order as delivered to the Delivery Address or to an authorised recipient or location.

Where delivery confirmation, signature, photograph, GPS information, or other delivery evidence is provided by the Courier, such information may be used to investigate delivery-related disputes.

26. Shipping and Returns

Shipping arrangements do not alter Your rights regarding returns, exchanges, refunds, defective Goods, or other remedies available under applicable law.

If You wish to return or exchange Goods, please refer to Our applicable Returns & Exchanges Policy.

The cost and method of return shipping, where applicable, will be determined in accordance with Our Returns & Exchanges Policy and applicable law.

27. Incorrect Customer Information

We are not responsible for delivery delays caused by incorrect information supplied by You.

This includes, but is not limited to:

incorrect name;
incorrect phone number;
incorrect email address;
incorrect unit number;
incorrect street;
incorrect postcode;
incorrect city;
incorrect state; or
incomplete Delivery Address information.

Please verify all delivery information before submitting Your Order.

28. Refusal or Failure to Accept Delivery

If You refuse to accept a valid delivery without a reasonable basis, additional delivery or return arrangements may be required.

Any resulting costs or consequences will be handled in accordance with Our applicable policies and applicable law.

Nothing in this section limits any statutory rights You may have as a consumer.

29. Delivery to Businesses, Offices, Schools and Other Premises

Where You provide a business, office, school, condominium, apartment, or other shared premises as the Delivery Address, You acknowledge that the Courier may deliver the package to a reception desk, security office, mailroom, management office, or another designated delivery point.

You are responsible for providing any relevant delivery instructions.

Laxis Fashion is not responsible for delays arising from internal receiving procedures at the Delivery Address.

30. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy from time to time.

Changes may be made to reflect:

changes in Courier services;
changes in delivery coverage;
changes in shipping procedures;
operational requirements;
changes to Our business; or
applicable laws and regulations.

The updated version will be published on the Service with the revised “Last Updated” date.

You should review this Shipping Policy periodically for the most current information.

31. Events Beyond Our Control

We are not responsible for delays caused by circumstances beyond Our reasonable control.

These circumstances may include:

natural disasters;
floods;
fires;
severe weather;
pandemics or epidemics;
war;
terrorism;
civil unrest;
strikes;
government restrictions;
road closures;
transportation disruptions;
courier network disruptions;
telecommunications failures;
power outages;
cybersecurity incidents;
unusually high delivery volumes; or
other events beyond Our reasonable control.

Where reasonably practicable, We will take reasonable steps to minimise the effect of such circumstances and assist You in obtaining information regarding the status of Your Order.

32. Limitation of Shipping Liability

To the maximum extent permitted by applicable law, Laxis Fashion shall not be responsible for indirect, incidental, or consequential losses resulting from delivery delays or courier-related disruptions that are outside Our reasonable control.

However, nothing in this Shipping Policy is intended to exclude, restrict, or limit any consumer rights, guarantees, warranties, or remedies that cannot legally be excluded or limited under applicable Malaysian law.

33. Governing Law

This Shipping Policy and any dispute, claim, or matter arising out of or relating to the shipping or delivery of Goods shall be governed by and construed in accordance with the laws of Malaysia.

Nothing in this Shipping Policy is intended to exclude or restrict any mandatory rights or remedies available to consumers under applicable Malaysian law.

34. Contact Us

If You have any questions regarding Our Shipping Policy, the status of an Order, delivery arrangements, or a shipping-related issue, please contact Laxis Fashion through the contact information provided on Our Website.

Company: LAXIS FASHION SDN. BHD.
Company Registration No.: 202601013750 (1675848-K)
Phone: 01120755881
Website: https://lxs-fashion.com

For the most current contact information, please refer to the Contact Us section of the Website.

By placing an Order through the Service, You acknowledge that You have read and understood this Shipping Policy and agree to its terms, subject to Your rights under applicable law.